Implementation Support & Coaching

I am passionate about helping teams bring their vision to life—especially when that vision is about making a meaningful difference in the lives of the people they serve.

 

I can help you to:

 

• Identify the right people to be at the table - Ensure that the necessary people and perspectives for success are included from the start​​

• Clarify your vision and goals - Set your priorities around what success means for you

• Ensure your services are client- or patient-centered - Collaborate with your clients/patients to integrate their values, needs, and preferences in the services you provide​

• Identify and leverage your strengths - Recognize what’s already working and build on it​

• Overcome challenges to implementing your vision - Name challenges clearly and navigate them strategically​

• Know what’s working - Use practical, actionable evaluation methods to track the impact of your services​

• Support staff well-being - Attend to the emotional and relational dynamics of service delivery to make the work enjoyable and sustainable​

• Plan for long-term success - Create strategies for sustainability, adaptation, and continuous improvement that grow with your team and organization

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I use evidence-based methods and tried-and-true tools and techniques – tailored to your needs - to support you in your implementation journey:

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• Effective methods for team-building and communication

• Effectively set and achieve goals aligned with your vision and mission

• Outline your resources, activities, and intended impact through logic modeling of your services

• Conduct user experience research to elicit client/patient perspectives, preferences, needs, and pain points

• Assess the strengths and challenges to implementing services using frameworks and models from implementation science and identify strategies to support services implementation

• Train staff in client/patient-centered communication skills

• Train staff in skills for managing work requiring high amounts of “emotional labor”

• Identify valid and feasible ways to measure the quality of services and their impact on clients/patients